Client Login

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

FAIL (the browser should render some flash content, not this).

Technology

TMone's first class contact center technology suite ensures that TMone has the technological reach necessary to execute a multitude of contact center approaches.

A completely integrated set of workforce management platforms enable TMone agents to manage the entire customer life cycle from initial acquisition, retention, care, cross sell/up sell to winback and loyalty campaigns.

TMone's contact center technological capabilities include:
predictive outbound, inbound ACD (automatic call distribution), voice-over-web call routing, voicemail & fax management, web-chat, integrated push technology, web-collaboration/form sharing, interactive voice response (IVR) call routing, unified messaging, e-mail analysis with automated and semi-automated response, skills based routing, browser-based multimedia interaction management with inbound/outbound cross-media call blending, and a customer service platform.

The efficiency and reliability of TMone?s contact center technology enhances its ability to serve its clients and build loyalty through prompt and reliable service.