TMone's first class contact center technology suite ensures that TMone has the technological reach necessary to execute a multitude of contact center approaches.

A completely integrated set of workforce management platforms enable TMone agents to manage the entire customer life cycle from initial acquisition, retention, care, cross sell/up sell to winback and loyalty campaigns.

TMone's contact center technological capabilities include:
predictive outbound, inbound ACD (automatic call distribution), voice-over-web call routing, voicemail & fax management, web-chat, integrated push technology, web-collaboration/form sharing, interactive voice response (IVR) call routing, unified messaging, e-mail analysis with automated and semi-automated response, skills based routing, browser-based multimedia interaction management with inbound/outbound cross-media call blending, and a customer service platform.

The efficiency and reliability of TMone’s contact center technology enhances its ability to serve its clients and build loyalty through prompt and reliable service.