Careers - Job Postings
| Quick Links: Fortune 500 Telephone Account Manager |
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Reporting Analyst-Posting |
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SQL Server DBA/SQL Developer |
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| Network Administrator - Desktop Support |
Fortune 500 Telephone Account Manager (TAM)
Job Specs
| Location: |
TMone (North Sioux City) 200 S Derby Lane North Sioux City, SD TMone (Iowa City) 1925 Boyrum Iowa City, IA TMone (Des Moines) 200 Army Post Rd Ste 44. Des Moines, IA |
| Pay: | Up to $12/hr + Bonuses + Contests + Benefits + Fun |
| Employee Type: | Full-Time |
| Industry: | Sales/Telemarketing |
| Experience: |
Contact Info
| Phone: | 866-955-4169 |
| Email: | recruiter@tmone.com |
Description:
With offices in Des Moines, IA and headquartered in Iowa City, IA TMone (pronounced T-M-one) is a leading front office business process outsourcing (BPO) firm specializing in customer acquisition, relationship management and database marketing. TMone was recently recognized as one of Inc. Magazines fastest growing companies in the US for the third year running.
- Full Time Position
- Competitive Compensation + Bonuses
- Full medical, dental and vision
- Work for a rapidly growing company with Fortune 500 Clients
- Advancement opportunities
Details:
All agents will complete formal in class training followed with on the job development and mentoring. The primary job of the Telephone Account Manager is to retain or win back relationships with our Fortune 500 clients business customers. TAMs will place phone calls, emails and faxes to businesses as needed to ensure their needs are met. The TAM will also be responsible for increasing revenue and strategic product with these businesses by up-selling and cross-selling into categories where our client is not currently servicing them.
Inside sales experience is a plus but not required. TAMs must be willing to learn new technologies, effectively communicate with potential clients and exhibit professional integrity at all times. Candidates must be willing to engage in direct sales and work with management to achieve personal and company objectives. Knowledge of basic PC skills and the ability to work in a fast paced and professional environment is a must.
Inside sales experience is a plus but not required. TAMs must be willing to learn new technologies, effectively communicate with potential clients and exhibit professional integrity at all times. Candidates must be willing to engage in direct sales and work with management to achieve personal and company objectives. Knowledge of basic PC skills and the ability to work in a fast paced and professional environment is a must.
SQL Server DBA/SQL Developer
Job Specs
| Location: |
1925 Boyrum Iowa City, IA 52240 |
| Base Pay: | Salary Commensurate with experience |
| Employee Type: | Full-Time |
| Industry: | Information Technology/Database |
| Experience: |
Contact Info
| Phone: | (866) 577-2461 |
| Email: | careers@tmone.com |
Description:
With offices in Des Moines, IA and headquartered in Iowa City, IA TMone (pronounced T-M-one) is a leading front office business process outsourcing (BPO) firm specializing in customer acquisition, relationship management and database marketing. TMone was recently recognized as one of Inc. Magazines fastest growing companies in the US for the third year running.
- Salary, Commensurate with experience
- Full medical, dental and vision
- Additional advancement opportunities
Details:
This fulltime position will report to TMone senior management and will be responsible for Development of SQL reporting and Graphical User Front End development and integration. Candidates should be well rounded and enjoy working on a variety of different development projects. Successful candidates will provide consultation, showcase innovation, interact with clients and be involved with future program and business planning.
Experience/Requirements:
- Strong foundation in SQL development, .NET, PHP, C#, and utilization of documented
- Experience with Microsoft Office Interop libraries strong plus but will train if necessary
- Skilled in MS SQL tools such as SSRS and SSIS
- Confer with staff, users, other departments, and management to establish requirements for creating a new system/report or revising existing systems/reports
- Knowledge of project management and development methodologies desired.
- Strong team player that will promote teamwork and excellent communications.
- Enjoy project-based work and be capable of multi-tasking several projects at once, delivering them on-time and on-budget.
- Strong interpersonal skills are also required, since client interactions will be required from time-to-time
Job Specs
| Location: |
1925 Boyrum Iowa City, IA 52240 |
| Base Pay: | Salary Commensurate with experience |
| Employee Type: | Full-Time |
| Industry: | Information Technology/Marketing |
| Experience: | 1+ |
Contact Info
| Phone: | (866) 577-2461 |
| Email: | careers@tmone.com |
Description:
With offices in Des Moines, IA and headquartered in Iowa City, IA TMone (pronounced T-M-one) is a leading front office business process outsourcing (BPO) firm specializing in customer acquisition, relationship management and database marketing. TMone was recently recognized as one of Inc. Magazines fastest growing companies in the US for the third year running.
- Salary, Commensurate with experience
- Full medical, dental and vision
- Additional advancement opportunities
Details:
The systems administrator position assists staff at TMone with support of enterprise contact center applications, list management and related technology. Support includes the management of users, campaign creation, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the installation, maintenance and testing of dialing platforms, CRMs, and associated equipment. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position?s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
Responsibilities:
- Insures that all employees meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
- Delegates authority and responsibility with accountability and follow-up.
- Assist staff with the installation, configuration and ongoing usability of dialing platform(s), client systems, some computer equipment and software.
- Works with vendor support contacts to resolve technical problems with dialer equipment and software.
- Ensure calling scripts interconnect seamlessly with systems including file servers, email servers, computer conferencing systems, application servers and administrative systems.
- Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware/software, telephony devices.
- Maintain and administer dialing systems including computer hardware, systems software, applications software, and all configurations.
- Perform deployment, administration and security maintenance of calling programs.
- Diagnose problems associated with the dialer on calling programs.
- Set-up and implement standards for operations and use software support tools to process scheduling, reports, report generation, database administration, system data backups, performance tuning, and security.
- Perform data backups and disaster recovery operations.
- Plan, coordinate, and implement information security measures to protect data, software, and hardware.
- Design, configure, and test software according to client satandards.
- Recommend changes to improve systems configurations, and determine hardware or software requirements.
- Monitor system performance to determine whether adjustments need to be made, and to determine needed changes Install/maintain software for server and workstations as needed.
- Assist with new client/program implementation.
- Provide some desktop support on individual workstations.
- Provide emergency support on an as-needed basis.
- Other duties as required.
Experience/Requirements:
- 1+ years experience supporting client software, CRM, and dialers.
- Experience with Microsoft Office Suite
- Experience troubleshooting computer issues and resolving.
- Experience installing software, patches, updates is helpful.
- Experience troubleshooting basic network, software, printing problems.
- Has basic understanding of dialers, telecommunication, IVRs, recordings, data management, and compliance.
- Self-motivated, efficient and learn quickly.
- Strong team player that will promote teamwork and excellent communications.
- Enjoy project-based work and be capable of multi-tasking several projects at once, delivering them on-time and on-budget
- Strong interpersonal skills are also required, since client interactions will be required from time-to-time
Job Specs
| Location: |
1925 Boyrum Iowa City, IA 52240 |
| Base Pay: | Salary Commensurate with experience |
| Employee Type: | Full-Time |
| Industry: | Data Analysing/Marketing |
| Experience: | 2+ |
Contact Info
| Phone: | (866) 577-2461 |
| Email: | careers@tmone.com |
Description:
With offices in Des Moines, IA and headquartered in Iowa City, IA TMone (pronounced T-M-one) is a leading front office business process outsourcing (BPO) firm specializing in customer acquisition, relationship management and database marketing. TMone was recently recognized as one of Inc. Magazines fastest growing companies in the US for the third year running.
- Salary, Commensurate with experience
- Full medical, dental and vision
- Additional advancement opportunities
Details:
The reporting analyst will be responsible for the creating and maintaining contact center reporting for internal and external client reporting. This position will require the successful candidate to devise maintain and improve existing reporting infrastructure and create reports for new programs based on business needs.
Responsibilities:
- Utilize system data to update and maintain daily, weekly and month program reporting for operations and client services.
- Work with client services and operations to gather specifications and create new reporting as needed.
- Ensure timely delivery of all reports and create ad hoc reporting for clients and managers as needed.
- Analyze data and summarize into meaningful format
- Cross-functional communications at different levels
- Other duties as required.
Experience/Requirements:
- At least 2 years of experience with data analysis and reporting
- Experience with Excel and Access
- Experience writing and recording VBA macros
- Experience as advance Excel functions (Pivot Table, V Looks, Charts, Graphs, Macros)
- Experience in automating reporting process
- Self-motivated, efficient and learn quickly
- Strong team player that will promote teamwork and excellent communications.
- Enjoy project-based work and be capable of multi-tasking several projects at once, delivering them on-time and on-budget
- Strong interpersonal skills are also required, since client interactions will be required from time-to-time
Job Specs
| Location: |
1925 Boyrum Iowa City, IA 52240 |
| Base Pay: | Salary $25k -$30k/year commensurate with experience |
| Employee Type: | Full-Time |
| Industry: | Information Technology/Marketing |
| Experience: | 1+ |
Contact Info
| Phone: | (866) 577-2461 |
| Email: | careers@tmone.com |
Description:
With offices in Des Moines, IA and headquartered in Iowa City, IA TMone (pronounced T-M-one) is a leading front office business process outsourcing (BPO) firm specializing in customer acquisition, relationship management and database marketing. TMone was recently recognized as one of Inc. Magazines fastest growing companies in the US for the third year running.
- Salary $25k -$30k/year commensurate with experience
- Bonus potential
- Full medical, dental and vision benefits package
- Advancement opportunities
Details:
This position assists staff at TMone with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers, and associated equipment. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position?s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
Responsibilities:
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers and administrative systems.
- Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware/software, telephony devices
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform deployment, administration and security maintenance of Windows Server 2003-based intranet server
- Diagnose hardware and software problems associated with local and wide area network environments, PCs, and software.
- Set-up and implement standards for computer operations and use software support tools to process scheduling, reports, report generation, database administration, system data backups, performance tuning, and security.
- Perform data backups and disaster recovery operations.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Perform routine network startup and shutdown procedures, and maintain control records.
- Design, configure, and test computer hardware, networking software and operating system software.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements.
- Monitor network performance to determine whether adjustments need to be made, and to determine needed changes
- Install/maintain software for server and workstations as needed
- Provide full desktop support and regular maintenance on individual workstations
- Set up and maintain remote access to network via VPN
- Provide emergency support on an as-needed basis
- Other duties as required
Experience/Requirements:
- 1+ years experience supporting Microsoft Windows XP/Vista/Windows 7 desktop/laptop PCs.
- Experience with Microsoft Office Suite
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
- Experience installing software, patches, updates on Desktops and Laptops.
- Experience troubleshooting basic network, software, printing problems.
- Windows Server experience
- Active Directory experience
- Self-motivated, efficient and learn quickly
- Strong team player that will promote teamwork and excellent communications.
- Enjoy project-based work and be capable of multi-tasking several projects at once, delivering them on-time and on-budget
- Strong interpersonal skills are also required, since client interactions will be required from time-to-time
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