Five9 has announced that TMone, a provider of business process outsourcing for the front office, has deployed Five9 Virtual Call Center Suite integrated with on-demand CRM from Salesforce.com across all call center agents to deliver high-quality customer experience on behalf of their large enterprise clients. Moving the call center and CRM infrastructure to cloud computing solutions from Five9 and Salesforce.com resulted in several recent large enterprise client wins for TMone.
As experts in business process outsourcing, TMone operates on behalf of growth and brand-focused companies primarily in the communications, financial services, retail, software, and utility sectors. The company provides both business-to-business (B2B) and business-to-consumer (B2C) multi-channel one-to-one customer interaction services.
“We pride ourselves on delivering a ‘red carpet’ customer experience on behalf of our clients. Five9 turns our Salesforce.com solution into a fully-functional, enterprise-grade web 2.0 contact center,” said Anthony Marlowe, Co-Founder, President & CMO of TMone. “We chose Five9 for its market leading combination of scalability, reliability and functionality; since moving to the Five9 platform we’ve been able to grow large customers faster than ever before,” continued Marlowe.
By unifying Five9’s call center software and Salesforce.com’s CRM solution for their inbound and outbound channels, TMone ensures that clients experience increased customer loyalty, consistent sales performance, financial efficiencies and diligent adherence to existing marketing communications strategy. The productivity benefits of operationally focused call center software, coupled with the sales and customer loyalty benefits of lifecycle-focused CRM software, give TMone a tremendous advantage over its competitors.
By combining information from Five9 and Salesforce.com, TMone can provide unique Telephone Account Management (TAM), customer care, retention and win-back services. Since each call is automatically logged and call center agents can maintain additional customer information in a unified cloud computing platform, TMone can provide customer service as effectively as its clients’ own call centers. Additionally, TMone can leverage data collaborated from both systems to provide its clients unique insights into the business results achieved by the TMone operations, further setting its services apart from large outsourcers that fall short on delivering a consistent and satisfying customer experience.
“We’re very pleased to see TMone quickly grow their business through the use of Five9,” said Mike Burkland, CEO of Five9. “By combining the broadest set of features in the on-demand call center software industry along with Salesforce.com’s powerful CRM solution, TMone has succeeded in delivering a truly unique and positive customer experience that sets it apart in the BPO market,” continued Burkland.