TMone

Founded in 2003 and headquartered in Iowa City, IA TMone (pronounced T-M-one) is a leading front office Business Process Outsourcing (BPO) firm specializing in customer relationship management (CRM) and database management through multiple service delivery locations.

The two divisions of the company function independently while capitalizing on unique operating synergies to deliver solutions exclusive to individual industries. TMone was co-founded in 2002 by President Anthony Marlowe and by COO John Burchert. Jason Hall is TMone’s CEO.

TMone was named to Inc. Magazine’s list of Fastest Growing Privately Held Companies in 2007, 2008, and 2009.

Customer Relationship Management (CRM) Division

As Inside Sales Outsourcing (ISO) experts TMone operates on behalf of growth and brand-focused companies primarily in the communications, financial services, software, and utility sectors. The CRM division provides both business-to-business (B2B) and business-to-consumer (B2C) multi-channel, one-to-one customer interaction services.

By employing inbound and outbound channels to manage customer relationships throughout their life cycles, and acquire new customers, TMone's contact centers provide a wide range of services including:  outsourced sales, high-end customer care, telephone account management (TAM) and support services. Specializing in B2B interactions, TMone contact centers are able to accommodate all customer interactions effectively.

A proven history of high performance in conjunction with company-wide six-sigma based quality adherence processes ensure TMone clients experience increased customer loyalty, consistent sales performance, financial efficiencies and diligent adherence to existing marketing communications strategy. Clients increase company focus and their scope of resources with TMone's value added capabilities. 

Clients of the CRM division enjoy the use of the database management division’s interactive communications platforms. The platform enables our clients to turn real time marketing intelligence into real time data feeds that can be efficiently leveraged to drive individually targeted loyalty and sales campaigns via any channel. 

Database Management Division

The database management division delivers marketing database, automation and integration solutions for targeting new clients as well as sophisticated interactive communications platforms for existing clients. TMone provides targeted databases, database processing and database appends to companies executing direct marketing campaigns such as direct mail and telesales. By aggregating, overlaying and sourcing new lists and databases the division supports clientele globally of all sizes and in every industry. 

TMone takes time to understand objectives and develop solutions that directly address the goals and expectations of its clients. From concept to execution, TMone’s analytical CRM and database management division supports its client’s efforts by providing targeted direct marketing lists and associated ancillary services such as database profiling, analysis, creative services and the execution of campaigns. 

TMone also develops large strategic highly targeted prospect databases using a variety of proven proprietary methods to aggregate marketing intelligence for mass marketers.  TMone is a PCI compliant company.