Call Center Services Overview

TMONE is a leading provider of inbound and outbound call center services. Specializing in new customer acquisition, TMONE consults and provides services to Cable Co's, ILEC's, RBOC's, CLEC's, ISP's looking to build persistent customer bases and VOIP providers looking to build a strong VoIP customer base in an immensely competitive landscape.

TMONE executes market analysis and supports a product mix that allows for unique marketing with high ROI for its clients. TMONE's extensive experience and dedication to excellence permeates all levels of the organization.

The company is an industry performance specialist, and a trendsetter in quality commitments. This means exploiting technology, and treating people like gold.

Telemarketing

In terms of profitability, outbound telemarketing upholds the highest response rates and ROI of any marketing channel.

Additionally, voice to voice communication integrates with direct response and branding channels to ensure the highest possible ROI for the total marketing mix.

With a track record of performance and quality, TMONE has balanced the voice to voice channel and perfected its trade.

Inbound

TMONE's inside sales force is the best in the industry. For companies marketing through television, radio, web, e-mail and direct mail each prospect response represents cost.

Ensuring that each sales opportunity is treated like gold and that prospects are converted to customers is the driving force behind TMONE's inbound sales division.

Voice contact remains the foundation of the Company's blended contact center, and TMONE uses highly sophisticated systems to route, queue, archive, and report on these contacts.

Integrated Marketing

TMONE's unique approach to customer interactions, integrated marketing solutions and cutting edge technology has propelled it to the forefront of telecommunications contact center services.

At TMONE we believe that each customer interaction is valuable. Maximizing revenue opportunity for our clients is what makes TMONE unique.

Direct sales via the telephone is supported by a multitude of high response marketing channels to ensure our client's message reaches its audience.

Marketing material is e-mailed upon request and prospect information garnered for future prospect databases. This data spans from a simple outbound call reporting, to complex customer service histories and trends. The clear trend to multi channel communications is accelerating.

Blending phone-based contacts with web-based interactions, such as e-mail, chat, and collaboration, is critical to the future success of our clients businesses.

Technology

TMONE's first class contact center technology ensures that TMONE has the technological reach necessary to execute a multitude of contact center approaches.

Experts customize, integrate and implement additional technology when necessary. TMONE's contact center capabilities include:
Outbound, Inbound, Voice-Over-Web Call Routing, Voicemail & Fax Management, Web-Chat, Integrated Push Technology, Web-Collaboration/Form Sharing, Interactive Voice Response (IVR) Call Routing, Unified Messaging, E-mail Analysis with Automated and Semi-Automated Response, Browser-Based Multimedia Interaction Management with Inbound/Outbound Cross-Media Call Blending, and a Customer Service Platform.

Building a solution with similar functionality would require integrating no fewer than 18 different applications from multiple vendors and can at best lead to an approximation of what TMONE delivers with simple integration and rapid deployment for any given client, large or small in weeks.